5 articles in this category
When a product fails, a service ends, or a policy changes, the aftercare system becomes the public face of an organization. Communities remember not j...
Why Aftercare Fades—and How to Reverse the CurveMost aftercare programs start with enthusiasm but quickly lose momentum. Users sign up, receive a few ...
When we design products, services, or systems, we often focus on the immediate user—the person who buys, installs, or activates what we create. But wh...
The Hidden Harm of Compliance-Focused Aftercare: Why Systems Fail the People They ServeMany aftercare programs for individuals transitioning from fost...
Every development or social program eventually faces an endpoint—funding runs dry, timelines expire, or organizational priorities shift. The moment of...